Privacy Policy

Last updated: 10 November 2026

This Privacy Policy explains how Sapiens Technologies Sdn. Bhd. (Company No. 201701043393) ("Sapiens", "we", "us") handles personal data collected through this website, sapiens.my, and when you contact us. We process personal data in line with Malaysia's Personal Data Protection Act 2010 ("PDPA"), as amended.

Our companies Bravo Net, WaaPY and DashDeer each have their own websites and privacy policies, which apply when you use their services:

1. Who we are

Sapiens Technologies Sdn. Bhd.
Unit 1009, Lobby 3, 10th Floor, Block A, Jalan SS20/27, Damansara Intan, 47400 Petaling Jaya, Selangor, Malaysia
Email: contact@sapiens.my

2. Data we collect

When you contact us. If you email us, we receive your name, email address, and anything you include in your message, such as your company, job title or phone number.

When you visit this website. Our web server automatically records technical data for security and to keep the site running: your IP address, browser type, device type, pages requested, the referring page, and the date and time of your visit.

Cookies. This website does not currently use advertising or tracking cookies. If we add analytics or similar tools in future, we will update this policy and, where required, ask for your consent first.

We do not knowingly collect sensitive personal data through this website, and we ask that you do not send it to us.

3. How we use your data

To reply to your enquiry and, if you ask, to discuss or provide our services
To pass your enquiry to the right company in our group (Bravo Net, WaaPY or DashDeer)
To keep this website secure, working and protected against misuse
To meet our legal, accounting and regulatory obligations

We do not sell your personal data. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

4. Who we share it with

Our group companies, where your enquiry is about their services
Service providers who run our website hosting and email for us, under contracts that require them to protect your data
Authorities, where the law requires it, or to protect our rights, our users or the public
A buyer or successor, if our business is merged, sold or restructured, under the same protections

5. How long we keep it

We keep enquiry emails for up to 24 months after our last contact with you, unless they become part of a business relationship, in which case we keep them for as long as that relationship and our legal record-keeping duties require. Server logs are kept for up to 12 months.

6. How we protect it

This website is served over an encrypted connection (HTTPS). Access to personal data is limited to staff who need it, and our providers are required to keep it secure. No system is completely secure, but if a personal data breach is likely to cause significant harm, we will notify the Personal Data Protection Commissioner and the people affected, as the PDPA requires.

7. Transfers outside Malaysia

Some of our service providers may store or process data outside Malaysia. When that happens, we make sure the data is protected to a standard comparable to the PDPA.

8. Your rights

Under the PDPA you may:

Ask for access to, and a copy of, the personal data we hold about you
Ask us to correct data that is inaccurate, incomplete or out of date
Withdraw your consent, or ask us to limit how we use your data
Ask us to stop sending you direct marketing
Ask us to transfer your data to another organisation, where technically feasible

Email contact@sapiens.my with your request. We will reply within 21 days, and may first need to confirm your identity. If you are not satisfied with our reply, you can complain to the Department of Personal Data Protection Malaysia at pdp.gov.my.

9. Language

If this policy is translated into Bahasa Malaysia or another language and the versions differ, the English version applies.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

11. Contact

Questions about this policy or your personal data: contact@sapiens.my.

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